Compare NKMG Support Plans

At NKMG, our aim is to ensure your success. Our Support plans are carefully crafted to provide you with the necessary tools and expert assistance, enabling you to thrive with NKMG. We prioritize optimizing performance, mitigating risks, and maintaining cost-effectiveness to empower your journey.

Dedication to Customer Service

We are dedicated to providing top-notch customer service. Our team goes above and beyond to ensure your satisfaction with our products and services. Your needs are our priority.

'Zero Day' Disaster Recovery

Enhance your business continuity with our disaster recovery service add-on. Available for many support plans. Protect your operations.

Personalized Alerts

Stay up-to-date with your website's performance by receiving personalized updates through email and text message with NKMG.

Developer

Recommended if you are experimenting or testing NKMG services

Business

Minimum recommended tier if you have production workloads with NKMG

Business+

Recommended if you have production and/or business critical workloads with NKMG

Enterprise

Recommended if you have business and/or mission critical workloads with NKMG

Case Severity / Response Times

General guidance: < 24 hours**

System impaired: < 8 hours**

General guidance: < 24 hours

System impaired: < 8 hours

Production system impaired: < hours

General guidance: < 24 hours

System impaired: < 8 hours

Production system impaired: < 4 hours

Production system down: < 1 hour

Business-critical system down: < 30 minutes

General guidance: < 24 hours

System impaired: < 8 hours

Production system impaired: < 4 hours

Production system down: < 1 hour

Business/Mission-critical system down: < 15 minutes

Architectural Guidance

General

Contextual to your use-cases

Annual Consultative review and guidance based on your applications

Consultative reviews and guidance based on your applications

Technical Account Management

Technical Account Manager to provide proactive guidance, and coordinate access to programs.

Designated Technical Account Manager (TAM) to provide consultative architectural and operational guidance delivered in the context of your applications and use-cases to help you achieve the greatest value from NKMG

Third-Party Software Support

 

Interoperability and configuration guidance and troubleshooting

Interoperability and configuration guidance and troubleshooting

Interoperability and configuration guidance and troubleshooting

 

Billing Assistance

Concierge access to billing issues

Concierge access to billing issues

Enhanced Technical Support

Business hours** web access to Cloud Support Associates

Unlimited cases and unlimited contacts

Prioritized responses on NKMGx

24/7 phone, web, and chat access to Cloud Support Associates

Unlimited cases and unlimited contacts 

Prioritized responses on NKMGx

24/7 phone, web, and chat access to Cloud Support Engineers

Unlimited cases and unlimited contacts 

Prioritized responses on NKMGx

24/7 phone, web, and chat access to Cloud Support Engineers

Unlimited cases and unlimited contacts 

Prioritized responses on NKMGx

Programmatic Case Management 

NKMG Support API

NKMG Support API

NKMG Support API

*We will make every reasonable effort to respond to your initial request within the corresponding timeframes.

**Business hours are generally defined as 9:00 AM to 5:00 PM excluding holidays and weekends. 

NKMG Support Plan Pricing